Terms & conditions
Clear expectations, from first idea to finished piece.
Scope and contact
These terms cover use of this Goldsmiths Knysna website and enquiries about jewellery services in South Africa. Updated 1 November 2026. Contact info@goldsmiths.co.za, 044 382 5026, or WhatsApp 044 382 5026. Studio: TH18, Thesen Harbour Town, Long Street, Knysna, South Africa.
Enquiries and agreements
The website is a portfolio and enquiry service, with no online checkout. A message, appointment request or image selection does not place an order, reserve a stone or confirm a booking. An order requires agreement on the written quotation, specification, payment and timing. The identified supplier’s legal and contact details must be provided before a binding transaction.
Quotations and payment
Confirm the design, metal and fineness, stone type and grading where applicable, ring size, engraving, total price, VAT treatment, quotation validity, deposit and balance in writing. No fixed deposit percentage or universal refund rule is imposed by this website. Confirm payment instructions through a known contact before paying, especially if banking details appear to change. Additional work or costs require agreement.
Design approval and materials
Check drawings, CAD views, dimensions, sizing and engraving before approving manufacture. Renderings and photographs are illustrative; screens, lighting, stone characteristics and handcrafted details may affect appearance. Natural and laboratory-grown stones, treatments and certificates must be described accurately in the agreed specification. No stock, provenance, grading or valuation claim follows from a gallery photograph alone.
Remodelling and repairs
Existing jewellery and customer-supplied stones require assessment. Existing damage, previous repairs, treatments and structural weaknesses can affect suitability. Record the items received, condition, agreed work and any specific risks before authorisation. Irreversible steps such as melting or removing stones require approval. Any agreed metal credit, unused materials or returned components should be recorded. These terms do not excuse negligent work or remove statutory rights.
Timing, collection and delivery
Production and repair dates depend on the agreed work, approvals and materials. Tell us about travel deadlines before ordering. A short visit does not guarantee completion. Collection, courier arrangements, insurance, costs and responsibility for transit must be agreed before dispatch, subject to consumer law. International delivery, import charges or tax refunds are not promised by this website.
Changes and cancellation
Request changes or cancellation promptly. Any reasonable charge must reflect applicable law, agreed work already performed and relevant circumstances; deposits are not automatically forfeited. For qualifying electronic consumer transactions, ECTA generally provides seven days to cancel after receipt of goods or conclusion of a service agreement, with exceptions including goods made to the consumer’s specifications or clearly personalised. Applicable ECTA refunds must be made within 30 days. Qualifying direct-marketing transactions may carry a five-business-day CPA cooling-off right where ECTA section 44 does not apply. Ask us to explain the rights applicable to your transaction before work begins.
Quality, returns and aftercare
Nothing here limits rights under the Consumer Protection Act or other mandatory law. Qualifying defective goods may carry the CPA six-month implied warranty and statutory repair, replacement or refund remedies; services must meet applicable quality standards. Bespoke status does not remove rights for defects. Report concerns promptly, retain your invoice and allow reasonable inspection. Ordinary wear, accidental damage and inappropriate care require assessment and do not automatically establish a manufacturing defect. Follow care advice and discuss inspections, resizing and any separate warranty terms.
Website use and intellectual property
Use the website lawfully. Do not attack its systems, impersonate another person or submit material you have no right to share. Website photographs, text, designs and branding are protected by their owners’ rights. Submitting your ideas permits their use to assess your enquiry and agreed work; it does not transfer ownership or grant promotional rights.
External services and privacy
WhatsApp, email applications and directions services operate under their own terms. You choose whether to open and use them. The privacy notice explains personal information and enquiry handling. No response time, successful third-party delivery or continuous website availability is guaranteed.
Liability and disputes
Responsibility is determined by applicable law. Nothing excludes liability that cannot lawfully be excluded, including fraud, gross negligence or non-waivable consumer rights. Contact Goldsmiths first with the issue and the remedy requested. You remain free to approach an appropriate ombud, regulator or court. South African law applies subject to any mandatory protections that apply to your transaction.
Updates and languages
The terms applicable to an accepted order remain those agreed for that order unless lawfully changed by agreement. Website updates apply prospectively. Translations are provided for understanding; any discrepancy should be clarified before agreement and cannot remove mandatory rights. Before this development site launches, confirm the supplier’s registered identity, transaction disclosures and actual business policies.